My Vonovia

Vonovia

On behalf of Vonovia, one of the largest housing companies in Germany, Appsfactory developed Mein Vonovia App, a platform for tenants to exchange information more efficiently with their landlord. The customer service and the transparency of all matters concerning the rental contract and the apartment are thus optimized and modernized.

My Vonovia

Vonovia

Tasks

  • All information for tenants directly in one app - as the first landlord in Germany
  • Digitization of the previously paper-based processes
  • Optimization of direct customer service

Results

  • Positive reception of the app by tenants and employees
  • Due to the positive feedback, planned extensions to other operations and business units of Vonovia
  • Rating in the App Store: 4.4 stars

Category

  • Brands
  • Finance

Implementation in-house

  • Strategy
  • Design Thinking
  • Design
  • Programming
  • QA
  • Hosting & Support

Press releases

Tasks

  • All information for tenants directly in one app - as the first landlord in Germany
  • Digitization of the previously paper-based processes
  • Optimization of direct customer service

Results

  • Positive reception of the app by tenants and employees
  • Due to the positive feedback, planned extensions to other operations and business units of Vonovia
  • Rating in the App Store: 4.4 stars

Category

  • Brands
  • Finance

Implementation in-house

  • Strategy
  • Design Thinking
  • Design
  • Programming
  • QA
  • Hosting & Support

Press releases